“Measuring IT service management performance: a model development
| Main Authors: | , , , |
|---|---|
| Format: | Book Chapter |
| Published: |
IGI Global
2012
|
| Online Access: | https://books.google.com.au/books?hl=en&lr=&id=VymBHNbbPe8C&oi=fnd&pg=PA102&dq=%E2%80%9CMeasuring+IT+service+management+performance:+a+model+development&ots=4u5PY9Dr9D&sig=sSz10VgtLI1IBJ6vsA2ZPG8hRR0#v=onepage&q=%E2%80%9CMeasuring%20IT%20service%20managem http://hdl.handle.net/20.500.11937/28452 |
Internet
https://books.google.com.au/books?hl=en&lr=&id=VymBHNbbPe8C&oi=fnd&pg=PA102&dq=%E2%80%9CMeasuring+IT+service+management+performance:+a+model+development&ots=4u5PY9Dr9D&sig=sSz10VgtLI1IBJ6vsA2ZPG8hRR0#v=onepage&q=%E2%80%9CMeasuring%20IT%20service%20managemhttp://hdl.handle.net/20.500.11937/28452