APA (7th ed.) Citation

Gacenga, F., Cater-Steel, A., Toleman, M., & Tan, W. (2012). “Measuring IT service management performance: A model development. IGI Global.

Chicago Style (17th ed.) Citation

Gacenga, F., A. Cater-Steel, M. Toleman, and Wui-Gee Tan. “Measuring IT Service Management Performance: A Model Development. IGI Global, 2012.

MLA (9th ed.) Citation

Gacenga, F., et al. “Measuring IT Service Management Performance: A Model Development. IGI Global, 2012.