Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal
The trend in banking has evolved from cash economy and transformed to cheque economy which has further been converted to plastic card economy. The study reveals the various dimensions of SERVQUAL (service quality) and its effect on the customer satisfaction. In this regard, primary data was colle...
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| Format: | Journal Article |
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IJRCM
2013
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| Online Access: | http://www.ijmrbs.com/ijmrbsadmin/upload/IJMRBS_5267f978827e3.pdf http://hdl.handle.net/20.500.11937/27667 |
| _version_ | 1848752327332200448 |
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| author | Kaur, Manpreet |
| author_facet | Kaur, Manpreet |
| author_sort | Kaur, Manpreet |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The trend in banking has evolved from cash economy and transformed to cheque economy which has further been converted to plastic card economy. The study reveals the various dimensions of SERVQUAL (service quality) and its effect on the customer satisfaction. In this regard, primary data was collected from the 120 respondents who are the customers of Andhra Bank and ICICI banks of Vijayawada city through a structured questionnaire. Data was tabulated and analyzed with the help of statistical tools to achieve the objective of the study |
| first_indexed | 2025-11-14T08:06:51Z |
| format | Journal Article |
| id | curtin-20.500.11937-27667 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:06:51Z |
| publishDate | 2013 |
| publisher | IJRCM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-276672017-01-30T13:00:30Z Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal Kaur, Manpreet Customer satisfaction (SERVQUAL) Banks ATM The trend in banking has evolved from cash economy and transformed to cheque economy which has further been converted to plastic card economy. The study reveals the various dimensions of SERVQUAL (service quality) and its effect on the customer satisfaction. In this regard, primary data was collected from the 120 respondents who are the customers of Andhra Bank and ICICI banks of Vijayawada city through a structured questionnaire. Data was tabulated and analyzed with the help of statistical tools to achieve the objective of the study 2013 Journal Article http://hdl.handle.net/20.500.11937/27667 http://www.ijmrbs.com/ijmrbsadmin/upload/IJMRBS_5267f978827e3.pdf IJRCM restricted |
| spellingShingle | Customer satisfaction (SERVQUAL) Banks ATM Kaur, Manpreet Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title | Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title_full | Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title_fullStr | Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title_full_unstemmed | Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title_short | Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal |
| title_sort | customer’s satisfaction in atm service: an empirical study 0f banks in chandigarh" accepted for publication in online research journal |
| topic | Customer satisfaction (SERVQUAL) Banks ATM |
| url | http://www.ijmrbs.com/ijmrbsadmin/upload/IJMRBS_5267f978827e3.pdf http://hdl.handle.net/20.500.11937/27667 |