Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal
The trend in banking has evolved from cash economy and transformed to cheque economy which has further been converted to plastic card economy. The study reveals the various dimensions of SERVQUAL (service quality) and its effect on the customer satisfaction. In this regard, primary data was colle...
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| Format: | Journal Article |
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IJRCM
2013
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| Online Access: | http://www.ijmrbs.com/ijmrbsadmin/upload/IJMRBS_5267f978827e3.pdf http://hdl.handle.net/20.500.11937/27667 |