Improving quality in design-focused services

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Improving quality in design-focused services

This paper reports research investigating quality improvement in design services. It explores issues relating to the complex environment in which design services operate, and reviews quality improvement in this area in terms of the strong critiques of quality improvement methods from the Systems f...

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Bibliographic Details
Main Author:	Love, Terence
Format:	Conference Paper
Published:	IADE/UNIDCOM 2005
Subjects:	system dynamics quality improvement design services constituent orientation methodology
Online Access:	http://www.love.com.au/PublicationsTLminisite/2005/quality_des_services.htm http://hdl.handle.net/20.500.11937/27319

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