Improving quality in design-focused services
This paper reports research investigating quality improvement in design services. It explores issues relating to the complex environment in which design services operate, and reviews quality improvement in this area in terms of the strong critiques of quality improvement methods from the Systems f...
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| Format: | Conference Paper |
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IADE/UNIDCOM
2005
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| Online Access: | http://www.love.com.au/PublicationsTLminisite/2005/quality_des_services.htm http://hdl.handle.net/20.500.11937/27319 |