Firm Self-Service Technology Readiness

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Firm Self-Service Technology Readiness

Purpose: Technological advances and new business models have contributed to the usage of self-service technology (SST) by firms. As SST continues to create organisational efficiencies, firms have jumped on the bandwagon without considering their own readiness to use SST. To date, there has been no s...

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Bibliographic Details
Main Authors:	Ramaseshan, Balasubramani, Kingshott, Russel, Stein, A.
Format:	Journal Article
Published:	Emerald Group Publishing 2015
Online Access:	http://hdl.handle.net/20.500.11937/27286

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