Firm Self-Service Technology Readiness
Purpose: Technological advances and new business models have contributed to the usage of self-service technology (SST) by firms. As SST continues to create organisational efficiencies, firms have jumped on the bandwagon without considering their own readiness to use SST. To date, there has been no s...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing
2015
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| Online Access: | http://hdl.handle.net/20.500.11937/27286 |