Having “a say”: Forms of voice in Australian call centres

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Having “a say”: Forms of voice in Australian call centres

Purpose – The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as these are forms that have received much less attention vis-a-...

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Bibliographic Details
Main Authors:	McDonnell, A., Connell, Julia, Hannif, Z., Burgess, John
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2014
Subjects:	call centres employee voice industrial relations mixed methods human resource management employee attitudes workplace employee involvement
Online Access:	http://hdl.handle.net/20.500.11937/27047

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