Having “a say”: Forms of voice in Australian call centres
Purpose – The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as these are forms that have received much less attention vis-a-...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2014
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/27047 |