APA (7th ed.) Citation

McDonnell, A., Connell, J., Hannif, Z., & Burgess, J. (2014). Having “a say”: Forms of voice in Australian call centres. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

McDonnell, A., Julia Connell, Z. Hannif, and John Burgess. Having “a Say”: Forms of Voice in Australian Call Centres. Emerald Group Publishing Limited, 2014.

MLA (9th ed.) Citation

McDonnell, A., et al. Having “a Say”: Forms of Voice in Australian Call Centres. Emerald Group Publishing Limited, 2014.