Designing an effective EDRMS based on Alter's Service Work System model
Purpose: The purpose of the paper is to develop a framework for electronic document and records management systems (EDRMS) as a Service Work System. This enhanced overview of EDRMS support strategies suggests that the increasing shift in recordkeeping responsibilities to users requires greater consi...
| Main Authors: | , , |
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| Format: | Journal Article |
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Emerald Group Publishing Limited
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/2694 |
| _version_ | 1848744023439704064 |
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| author | Goldschmidt, P. Joseph, Pauline Debowski, S. |
| author_facet | Goldschmidt, P. Joseph, Pauline Debowski, S. |
| author_sort | Goldschmidt, P. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Purpose: The purpose of the paper is to develop a framework for electronic document and records management systems (EDRMS) as a Service Work System. This enhanced overview of EDRMS support strategies suggests that the increasing shift in recordkeeping responsibilities to users requires greater consideration of the core activities that should be supported by RM professionals. The paper seeks to examine the concept of records management (RM) service delivery using this model.Design/methodology/approach: The authors offer a complementary approach for EDRMS analysis, design and implementation augmenting the human computer interaction (HCI) approach. They show how ideas related to services can be incorporated into the existing RM domain and can enrich current approaches within this field. Findings: The changing context from records management suggests a need to shift the RM orientation from a systems domain approach to a Service Work System model. A reorientation of records management emphasises stronger consideration of user needs and stakeholder expectations. The education of records management professionals to accommodate RM users' requirements will also encourage a stronger concern for the development of EDRMS that are “fit for purpose”.Practical implications: Records management theory and practice would benefit from a shift in orientation from a systems driven Work Systems Model to a Service Work Systems Model. The shift to a Service Work Systems Model will necessitate a stronger consideration of user needs and stakeholder expectations and increased focus and approach to learning and education of records management professionals and users. Social implications: The concept of Service Work Systems to the development of electronic document and records management systems is introduced. Originality/value: The paper introduces the concept of Service Work Systems to the development of electronic document and records management systems for RIM professionals. |
| first_indexed | 2025-11-14T05:54:52Z |
| format | Journal Article |
| id | curtin-20.500.11937-2694 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T05:54:52Z |
| publishDate | 2012 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-26942017-09-13T14:32:14Z Designing an effective EDRMS based on Alter's Service Work System model Goldschmidt, P. Joseph, Pauline Debowski, S. international standards service work systems information operations systems approach records management profession records management as a service Purpose: The purpose of the paper is to develop a framework for electronic document and records management systems (EDRMS) as a Service Work System. This enhanced overview of EDRMS support strategies suggests that the increasing shift in recordkeeping responsibilities to users requires greater consideration of the core activities that should be supported by RM professionals. The paper seeks to examine the concept of records management (RM) service delivery using this model.Design/methodology/approach: The authors offer a complementary approach for EDRMS analysis, design and implementation augmenting the human computer interaction (HCI) approach. They show how ideas related to services can be incorporated into the existing RM domain and can enrich current approaches within this field. Findings: The changing context from records management suggests a need to shift the RM orientation from a systems domain approach to a Service Work System model. A reorientation of records management emphasises stronger consideration of user needs and stakeholder expectations. The education of records management professionals to accommodate RM users' requirements will also encourage a stronger concern for the development of EDRMS that are “fit for purpose”.Practical implications: Records management theory and practice would benefit from a shift in orientation from a systems driven Work Systems Model to a Service Work Systems Model. The shift to a Service Work Systems Model will necessitate a stronger consideration of user needs and stakeholder expectations and increased focus and approach to learning and education of records management professionals and users. Social implications: The concept of Service Work Systems to the development of electronic document and records management systems is introduced. Originality/value: The paper introduces the concept of Service Work Systems to the development of electronic document and records management systems for RIM professionals. 2012 Journal Article http://hdl.handle.net/20.500.11937/2694 10.1108/09565691211283129 Emerald Group Publishing Limited restricted |
| spellingShingle | international standards service work systems information operations systems approach records management profession records management as a service Goldschmidt, P. Joseph, Pauline Debowski, S. Designing an effective EDRMS based on Alter's Service Work System model |
| title | Designing an effective EDRMS based on Alter's Service Work System model |
| title_full | Designing an effective EDRMS based on Alter's Service Work System model |
| title_fullStr | Designing an effective EDRMS based on Alter's Service Work System model |
| title_full_unstemmed | Designing an effective EDRMS based on Alter's Service Work System model |
| title_short | Designing an effective EDRMS based on Alter's Service Work System model |
| title_sort | designing an effective edrms based on alter's service work system model |
| topic | international standards service work systems information operations systems approach records management profession records management as a service |
| url | http://hdl.handle.net/20.500.11937/2694 |