Filling the gaps: Patterns of formal and informal participation

Industrial relations scholarship has traditionally privileged union forms of employee participation. In more recent years there has been a shift to understand the role of participation in non-union firms. This article develops theory on employee participation through analysis of an Australian case s...

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Bibliographic Details
Main Authors: Townsend, K., Wilkinson, A., Burgess, John
Format: Journal Article
Published: Sage Publications Ltd 2013
Subjects:
Online Access:http://hdl.handle.net/20.500.11937/26423
Description
Summary:Industrial relations scholarship has traditionally privileged union forms of employee participation. In more recent years there has been a shift to understand the role of participation in non-union firms. This article develops theory on employee participation through analysis of an Australian case study in the hotel sector. The authors find that formal participation mechanisms are useful and essential for both employees and managers, however formal participation leaves behind gaps which are partially filled with informal voice exchanges between employees and their managers.