APA (7th ed.) Citation

Gountas, S., Gountas, J., Soutar, G., & Mavondo, F. (2013). Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' 'Customer' (Patient) Orientation. Blackwell Publishing Ltd.

Chicago Style (17th ed.) Citation

Gountas, Sandra, John Gountas, Geoff Soutar, and Felix Mavondo. Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' 'Customer' (Patient) Orientation. Blackwell Publishing Ltd, 2013.

MLA (9th ed.) Citation

Gountas, Sandra, et al. Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' 'Customer' (Patient) Orientation. Blackwell Publishing Ltd, 2013.