Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' 'Customer' (Patient) Orientation

Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' 'Customer' (Patient) Orientation

Aims: To explore the complex relationships between nurses’ personal resources, job satisfaction and ‘customer’ (patient) orientation. Background: Previous research has shown that nursing is highly intensive, emotionally charged work, which affects nurses’ job performance and their customer orientati...

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Bibliographic Details
Main Authors: Gountas, Sandra, Gountas, John, Soutar, Geoff, Mavondo, Felix
Format: Journal Article
Published: Blackwell Publishing Ltd 2013
Subjects:
Emotional Labour
Personal Resources
‘Customer’ (Patient) Orientation
Nurses’ Satisfaction
Online Access:http://hdl.handle.net/20.500.11937/26375

Internet

http://hdl.handle.net/20.500.11937/26375

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