Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies

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Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies

Purpose – This research paper aims to explore the relationship between ISO 9000 certification andorganisational performance by developing an ISO 9000 relationship model.Design/methodology/approach – A survey instrument was used for quantitative data collectionbased on a global survey in collaboratio...

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Bibliographic Details
Main Authors:	Feng, M., Terziovski, Milé, Samson, D.
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2008
Subjects:	- Australia Manufacturing industries ISO 9000 series Performance management Service operations New Zealand
Online Access:	http://hdl.handle.net/20.500.11937/26220

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