Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies

Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies

Purpose – This research paper aims to explore the relationship between ISO 9000 certification andorganisational performance by developing an ISO 9000 relationship model.Design/methodology/approach – A survey instrument was used for quantitative data collectionbased on a global survey in collaboratio...

Full description

Bibliographic Details
Main Authors: Feng, M., Terziovski, Milé, Samson, D.
Format: Journal Article
Published: Emerald Group Publishing Limited 2008
Subjects:
- Australia
Manufacturing industries
ISO 9000 series
Performance management
Service operations
New Zealand
Online Access:http://hdl.handle.net/20.500.11937/26220

Internet

http://hdl.handle.net/20.500.11937/26220

Similar Items