Teams in Call Centres: Does Size Make a Difference?

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Teams in Call Centres: Does Size Make a Difference?

In terms of service work, teams tend to be more prevalent in call centres than in other service industries. While the literature highlights key debates surrounding the use of teams in call centres, most of it is drawn from studies on large call centres that range in size from several hundred to seve...

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Bibliographic Details
Main Authors:	Hannif, Z., McDonnell, A., Connell, Julia, Burgess, John
Format:	Journal Article
Published:	Routledge 2013
Subjects:	teams labour process call centres
Online Access:	http://hdl.handle.net/20.500.11937/25409

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