Teams in Call Centres: Does Size Make a Difference?
In terms of service work, teams tend to be more prevalent in call centres than in other service industries. While the literature highlights key debates surrounding the use of teams in call centres, most of it is drawn from studies on large call centres that range in size from several hundred to seve...
| Main Authors: | , , , |
|---|---|
| Format: | Journal Article |
| Published: |
Routledge
2013
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/25409 |