APA (7th ed.) Citation

Hannif, Z., McDonnell, A., Connell, J., & Burgess, J. (2013). Teams in Call Centres: Does Size Make a Difference? Routledge.

Chicago Style (17th ed.) Citation

Hannif, Z., A. McDonnell, Julia Connell, and John Burgess. Teams in Call Centres: Does Size Make a Difference? Routledge, 2013.

MLA (9th ed.) Citation

Hannif, Z., et al. Teams in Call Centres: Does Size Make a Difference? Routledge, 2013.