Cooperative teamwork for quality customer service in the Hong Kong shiprepair yards environment

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Cooperative teamwork for quality customer service in the Hong Kong shiprepair yards environment

During the turbulent times facing contemporary organisations, managers and employees need a precise understanding of the nature of team dynamics that develops quality service to customers. Extensive literature searches reveal few research studies focused on the nature of teamwork, which develops val...

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Bibliographic Details
Main Author:	Ng, Peter Yip-Chuen
Format:	Thesis
Language:	English
Published:	Curtin University 2003
Subjects:	shipyards ship repair and maintenance dockyards boatyards
Online Access:	http://hdl.handle.net/20.500.11937/2468

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