Cooperative teamwork for quality customer service in the Hong Kong shiprepair yards environment
During the turbulent times facing contemporary organisations, managers and employees need a precise understanding of the nature of team dynamics that develops quality service to customers. Extensive literature searches reveal few research studies focused on the nature of teamwork, which develops val...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Curtin University
2003
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/2468 |