APA (7th ed.) Citation

Sharma, P., Tam, J., & Kim, N. (2012). Intercultural service encounters (ICSE): An extended framework and empirical validation. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

Sharma, Piyush, J.L Tam, and N. Kim. Intercultural Service Encounters (ICSE): An Extended Framework and Empirical Validation. Emerald Group Publishing, 2012.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Intercultural Service Encounters (ICSE): An Extended Framework and Empirical Validation. Emerald Group Publishing, 2012.