Procurement of customer service delivery in telcos: A case study

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Procurement of customer service delivery in telcos: A case study

This empirical paper is based on a Telecommunications company’s service delivery business process for its business customers. The researcher was a service depot manager in a prominent telecommunications company. There were numerous errors in the work orders that led to delays in telecommunication se...

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Bibliographic Details
Main Author:	Jeeva, Ananda
Other Authors:	E. Esposito
Format:	Conference Paper
Published:	Edizioni Scientifiche Italiane 2012
Subjects:	business process data mining model procurement customer service
Online Access:	http://hdl.handle.net/20.500.11937/23956

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