Procurement of customer service delivery in telcos: A case study
This empirical paper is based on a Telecommunications company’s service delivery business process for its business customers. The researcher was a service depot manager in a prominent telecommunications company. There were numerous errors in the work orders that led to delays in telecommunication se...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Edizioni Scientifiche Italiane
2012
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/23956 |