New Technology and New Workplaces: Call Centre Careers – a Growing Reality?

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New Technology and New Workplaces: Call Centre Careers – a Growing Reality?

Research to date suggests that career advancement in call centres (CCs) is relatively uncommon with employees often viewing such employment as a stopgap measure before moving on to something better. This study set out to determine whether such scenarios have changed over time since CCs have become m...

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Bibliographic Details
Main Authors:	Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John
Format:	Journal Article
Published:	Taylor & Francis Australasia 2014
Subjects:	training skills careers development call centres Australia
Online Access:	http://hdl.handle.net/20.500.11937/23887

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