New Technology and New Workplaces: Call Centre Careers – a Growing Reality?
Research to date suggests that career advancement in call centres (CCs) is relatively uncommon with employees often viewing such employment as a stopgap measure before moving on to something better. This study set out to determine whether such scenarios have changed over time since CCs have become m...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Taylor & Francis Australasia
2014
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/23887 |