Behavioural economics and customer complaints in the communications sector

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Behavioural economics and customer complaints in the communications sector

The cognitive decision-making processes examined by behavioural economics help explain why consumer behaviour can deviate from that predicted by conventional economic theory. This paper indicates how a better understanding of these decision-making processes can assist in better-targeted regulatory i...

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Bibliographic Details
Main Authors:	Xavier, Patrick, Kallinikios, J.
Format:	Conference Paper
Published:	Communication Economics and Electronic Markets Research Centre 2011
Online Access:	http://hdl.handle.net/20.500.11937/23079

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