Customer focus: enacted premise and received practice.

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Customer focus: enacted premise and received practice.

This study crafts a schema for understanding the relationship between what organisations say they do and the way they operationalise what they think: the premise-to-received practice. The study navigates its way through an exhaustive volume of relevant work on organisation and organising. The case i...

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Bibliographic Details
Main Author:	Dixon, John O.
Format:	Thesis
Language:	English
Published:	Curtin University 2000
Subjects:	organisational goals customer focus organisational practice
Online Access:	http://hdl.handle.net/20.500.11937/2205

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