Customer focus: enacted premise and received practice.
This study crafts a schema for understanding the relationship between what organisations say they do and the way they operationalise what they think: the premise-to-received practice. The study navigates its way through an exhaustive volume of relevant work on organisation and organising. The case i...
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| Format: | Thesis |
| Language: | English |
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Curtin University
2000
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| Online Access: | http://hdl.handle.net/20.500.11937/2205 |