Configural Algorithms of Patient Satisfaction, Participation in Diagnostics, and Treatment Decisions' Influences on Hospital Loyalty

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Configural Algorithms of Patient Satisfaction, Participation in Diagnostics, and Treatment Decisions' Influences on Hospital Loyalty

Purpose – This empirical study aims to explore sufficiency conditions for patient loyalty to a hospital.Design/methodology/approach – The study collected 645 self-administered questionnaires from patients in a major medical center in Taiwan andapplied fuzzy set qualitative comparative analysis (fs/Q...

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Bibliographic Details
Main Authors:	Chang, Chia-Wen, Tseng, Ting-Hsiang, Woodside, Arch
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2013
Subjects:	Customer satisfaction Patient participation fs/QCA Satisfaction - Taiwan Customer loyalty Patient care Patient-centred healthcare Loyalty
Online Access:	http://hdl.handle.net/20.500.11937/21262

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