Configural Algorithms of Patient Satisfaction, Participation in Diagnostics, and Treatment Decisions' Influences on Hospital Loyalty
Purpose – This empirical study aims to explore sufficiency conditions for patient loyalty to a hospital.Design/methodology/approach – The study collected 645 self-administered questionnaires from patients in a major medical center in Taiwan andapplied fuzzy set qualitative comparative analysis (fs/Q...
| Main Authors: | , , |
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| Format: | Journal Article |
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Emerald Group Publishing Limited
2013
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/21262 |