Seeking Opaque Indifference in Offshore BPO

QR Code

Seeking Opaque Indifference in Offshore BPO

Business Process Outsourcing (BPO) is the delegation of one or more business processes to an external service provider (an offshore captive centre or a third party). The focus of most BPO research has been the cost reductions delivered by third party providers of BPO services in offshore locations i...

Full description

Bibliographic Details
Main Authors:	Wreford, John, Penter, Kevan, Pervan, Graham, Davidson, Fay
Format:	Book Chapter
Published:	Springer 2012
Subjects:	Trust Business Process Outsourcing Offshoring Opaque Indifference
Online Access:	http://hdl.handle.net/20.500.11937/19491

Similar Items

Opaque indifference, trust and service provider success in offshore business process outsourcing
by: Wreford, John, et al.
Published: (2011)

Opaque indifference and corporate social responsibility: A moral license for offshore BPO?
by: Wreford, John, et al.
Published: (2013)

Offshore BPO decisions and institutional influence on senior managers
by: Penter, Kevan, et al.
Published: (2013)

Case studies on BPO and ITO at large captive operations in India.
by: Penter, Kevan, et al.
Published: (2008)

Offshore BPO at large captive operations in India
by: Penter, Kevan, et al.
Published: (2009)

Critical success factors in the offshore business process outsourcing of debt collection to india
by: Wreford, John, et al.
Published: (2008)

Case studies on Repcol and IORAM: Australian companies that are creating shareholder value through globally distributed work
by: Penter, Kevan, et al.
Published: (2007)

Capturing CSR: Doing Good Offshore
by: Davidson, Fay, et al.
Published: (2014)

Offshoring innovation: an empirical investigation of dyadic complementarity within SMEs
by: Khraishi, Ahmad, et al.
Published: (2020)

How do the leading European IT Services firms, align their strategic structures in order to take account of the significant market needs, whilst avoiding problems caused by the predicted cyclical downturns?
by: Copland, Richard
Published: (2005)

Offshore Outsourcing of Customer Services - Boon or Bane?
by: Sharma, Piyush
Published: (2012)

IT outsourcing relationship management and performance measurement system effectiveness
by: Perrin, Brian, et al.
Published: (2005)

The success of IS/IT co-sourcing contract arrangements in government agencies
by: Edguer, Erhan, et al.
Published: (2001)

Implications of Outsourcing - Investigating the Nature of Quality of Service Provided by an Offshore Outsourcee
by: Zu, Hongli
Published: (2008)

Essays on services offshoring
by: Magli, Martina
Published: (2019)

An optimisation model for scheduling the decommissioning of an offshore wind farm
by: Irawan, Chandra Ade, et al.
Published: (2019)

Outsourcing in the Retail Industry: From Europe to India and China
by: Agarwal, Sunil
Published: (2007)

A Case Analysis to Improve the Application Maintenance and Support Outsourcing of a National Airline
by: Chew, Alice
Published: (2009)

Capturing stakeholder engagement: CSR and gender equality in global in-house centres
by: Davidson, Fay, et al.
Published: (2017)

Simulation-based optimisation for stochastic maintenance routing in an offshore wind farm
by: Irawan, Chandra Ade, et al.
Published: (2019)

Designing a sourcing ecosystem for strategic innovation through big data applications.
by: Penter, Kevan, et al.
Published: (2020)

Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India
by: Penter, Kevan John
Published: (2018)

Interest Linkages Among Offshore Funds
by: Hou, Zhenxing
Published: (2006)

Development of a Computer Programme for the Static Analysis of Jacket Offshore Structures Subjected to Wave and Current Loading
by: Bahrom, Samsul Imran
Published: (2006)

Transnational Education: An Australian Approach to Assuring Quality and Engaging Offshore Staff
by: Soontiens, Werner, et al.
Published: (2013)

Curbing rework in offshore projects: systemic classification of risks with dialogue and narratives
by: Love, Peter, et al.
Published: (2013)

Stresses at weld toes in tubular joints in offshore structures
by: Elliott, Kim S.
Published: (1987)

A Comparative Study of IT Outsourcing Management in Australia and Taiwan
by: Lin, Chad, et al.
Published: (2007)

Evaluation Issues in Managing IS/IT Outsourcing Contracts: A Study of Large Australian Organizations
by: Lin, Chad, et al.
Published: (2005)

From Telco to Techno: Outsourcing transitioning in information systems
by: Thomson, P., et al.
Published: (2006)

Governing the Process, Quality and Administration of Outsourced IT Project
by: Chia, Su Guan
Published: (2006)

"Serving two masters" - academics' perspectives on working at an offshore campus in Malaysia
by: Dobos, Katalin
Published: (2011)

Considerations in design of an offshore network
by: Bell, K.R.W., et al.
Published: (2014)

Microwave treatment of oil contaminated drill cuttings produced on offshore oil platforms
by: Ogunniran, Oluwatosin
Published: (2017)

Performance measurement system effectiveness in public sector IT outsourcing contracts
by: Perrin, Brian, et al.
Published: (2009)

Dynamic Fatigue Assessment of Fixed Offshore Platform
by: Azarhoushang, Azin, et al.
Published: (2012)

Centrifuge and analytical modelling of offshore wind turbine monopile foundations
by: Elvis, John
Published: (2019)

Global innovation races, offshoring and wage inequality
by: Impullitti, Giammario
Published: (2015)

Global innovation races, offshoring and wage inequality
by: Impullitti, Giammario
Published: (2016)

Design study of composite repair system for offshore riser applications
by: Chan, Park Hinn
Published: (2017)

Cannot write session to /tmp/vufind_sessions/sess_9jhqi1ufm9r5t73d28hffe1d7f