Seeking Opaque Indifference in Offshore BPO
Business Process Outsourcing (BPO) is the delegation of one or more business processes to an external service provider (an offshore captive centre or a third party). The focus of most BPO research has been the cost reductions delivered by third party providers of BPO services in offshore locations i...
| Main Authors: | , , , |
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| Format: | Book Chapter |
| Published: |
Springer
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/19491 |