The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting

The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting

Customer Relationship Management is the most vigorous tools in our era and is the integration of trust, business and technology to gratify the requirements of the clients. CRM is a strategy of dealing with people, technology and process and need to be implemented precisely. CRM is the most outstandi...

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Bibliographic Details
Main Authors: Faed, Alireza, Radmand, Pedram, Talevski, Alex
Other Authors: Fatos Xhafa
Format: Conference Paper
Published: IEEE Computer Society 2010
Subjects:
Knowledge Management
Customer Relationship Management
Online Access:http://hdl.handle.net/20.500.11937/19345

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