The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting
Customer Relationship Management is the most vigorous tools in our era and is the integration of trust, business and technology to gratify the requirements of the clients. CRM is a strategy of dealing with people, technology and process and need to be implemented precisely. CRM is the most outstandi...
| Main Authors: | , , |
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| Format: | Conference Paper |
| Published: |
IEEE Computer Society
2010
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/19345 |