The role of integrated customer relationship management in generating and using knowledge in service industry: A study on commercial banks of Bangladesh

QR Code

The role of integrated customer relationship management in generating and using knowledge in service industry: A study on commercial banks of Bangladesh

Research on Customer relationship management (CRM) has inconclusive findings in recent years. To address this gap this study develops an integrated CRM success model (ICRM) considering the multidimensional aspects of CRM and including the impacts of possible intervening variables. The research uses...

Full description

Bibliographic Details
Main Author:	Alamgir, Mohammed
Format:	Thesis
Language:	English
Published:	Curtin University 2014
Online Access:	http://hdl.handle.net/20.500.11937/1719

Similar Items

The Role of Integrated Customer Relationship Management and Social Capital on Customer Relationship Management Success
by: Alamgir, Mohammed, et al.
Published: (2013)

Online services of commercial banks towards customer loyalty in Bangladesh
by: Uddin, Bashir, et al.
Published: (2018)

Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh
by: Bashir, Md Abdul
Published: (2022)

Customer relationship management: is it still relevant to commercial banks in Taiwan?
by: Yao, Hui-I, et al.
Published: (2012)

Mediating effect of customer perceived value on the relationship between service quality and customer satisfaction of e-banking in Bangladesh
by: Md., Abdul Bashir, et al.
Published: (2020)

An investigation customer satisfaction towards online banking services in Bangladesh
by: Uddin, Bashir, et al.
Published: (2018)

Customer Relationship Management Success Model: A Conceptual Framework
by: Alamgir, Mohammed, et al.
Published: (2012)

The relationship between service quality and customer satisfaction: An empirical study in banking industry
by: Goh, Phei San, et al.
Published: (2013)

Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
by: Lim, Ann Chee, Angelia
Published: (2014)

Measuring online services of Bangladeshi commercial banks and its impact on customer loyalty
by: Uddin, Md. Bashir, et al.
Published: (2017)

Factors influencing employee job satisfaction at commercial Banks in Bangladesh
by: Haque, A. K. M. Ahasanul, et al.
Published: (2019)

How vulnerable are commercial banks to macroeconomic shocks? The case of Bangladesh
by: Khan, Atiqur, et al.
Published: (2016)

Study Of Customer Relationship Management In Malaysian Commercial Banks And Its Implications For The Small And Medium Enterprises
by: M.Thiyagarajan, Thangarajah
Published: (2003)

Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry
by: Zahir Osman,, et al.
Published: (2016)

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury
by: Karim, Md Wasiul, et al.
Published: (2021)

The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry
by: Mahmud, Amir, et al.
Published: (2013)

Development or dispossession? An interpretation of global integration of public sector jute mills in Bangladesh
by: Alamgir, Fahreen, et al.
Published: (2014)

A Study of Customer Relationship Management in Malaysian Commercial Banks and Its Implications for the Small and Medium Enterprises
by: Thangarajah@M.Thiyagarajan,
Published: (2003)

Blended value based modelling for e-business sustainability: The case of a commercial bank in Bangladesh
by: Dewan, Mohammed Naim Ahmed
Published: (2014)

Moderating Role of Service Separation on Customer-Firm Relationships
by: Alhathal, F., et al.
Published: (2017)

Self-service technologies (SSTS) and customer satisfaction in Banking industry
by: Sia, Chiew Lan.
Published: (2013)

An integrative model of customer experience in Malaysia e-banking service delivery
by: Bashir, Ma, et al.
Published: (2015)

Cultural Tourism: Bangladesh Tribal Areas Perspective
by: Alamgir, Hossain
Published: (2011)

Acculturation of knowledge management initiative in commercial banks: the case of Malaysia
by: Hafizi M. Ali,, et al.
Published: (2012)

Developing an integrative customer satisfaction model: an application of customer experience in Malaysian e-banking services
by: Bashir, Md Abdul, et al.
Published: (2020)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
by: Waemusor, Ahlam
Published: (2010)

Role of generative artificial intelligence in the transformation of commercial activities in biopharmaceutical industry in Singapore
by: Li, Lei Lei
Published: (2024)

We don’t see who exactly run the state, do we?’: the state’s role in governance: insights from the jute sector of Bangladesh
by: Alamgir, Fahreen
Published: (2014)

Global financial crisis, ownership and bank profit efficiency in the Bangladeshs state owned and private commercial banks
by: Kamarudin, Fakarudin, et al.
Published: (2016)

Global financial crisis, ownership and bank profit efficiency in the Bangladesh's state owned and private commercial banks
by: Kamarudin, Fakarudin, et al.
Published: (2016)

The mediating effect of customer satisfaction on the relationship between digital banking service quality and customer loyaltytitle
by: Hadid, Khattab Ibrahim
Published: (2021)

Organizational Practices, Devolution And Human Resource Management (Hrm) Effectiveness Of Private Commercial Banks (Pcbs) Of Bangladesh
by: Rimi, Nadia Newaz
Published: (2015)

Investigation of the effective factors of customer satisfaction in e-banking: Bangladesh perspective
by: Bashir, Md Abdul, et al.
Published: (2018)

Financial performance of commercial banks in the post-reform era: Further evidence from Bangladesh
by: Robin, I., et al.
Published: (2018)

Asset Securitization: A Solution of Non Performing Loans (NPLs) of Commercial Banks in Bangladesh
by: Khan, Atiqur
Published: (2012)

Framework For Knowledge-Driven Customer Relationship Management
by: Goon , Tuck Choy
Published: (2005)

The role of intelligent agents in customer knowledge management
by: Tang, Sai Hong, et al.
Published: (2011)

Exploring the impact of relationship marketing upon customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015)

Image building in banking service through customer relations activity/ customer service. survey at Bank Angkasa
by: Soeganda Priyatna,
Published: (2004)

The Effects Of Customer Experience And Customer Equity Dimensions In Building Service Loyalty In Private Hospitals Of Bangladesh
by: Nadia Farhana, Nadia Farhana
Published: (2017)

Cannot write session to /tmp/vufind_sessions/sess_bfetuv18ao8n1bfuanr3qms1bj