An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities
In this study, customers/consumers, representatives of public sector provider organizations, and elected policy makers conveyed their perceptions of factors influencing essential functions and services delivery in selected Western Australian rural communities. The research was exploratory in approac...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
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Curtin University
2014
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| Online Access: | http://hdl.handle.net/20.500.11937/1601 |
| _version_ | 1848743713266728960 |
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| author | Ripepi, Giuseppe Mario |
| author_facet | Ripepi, Giuseppe Mario |
| author_sort | Ripepi, Giuseppe Mario |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | In this study, customers/consumers, representatives of public sector provider organizations, and elected policy makers conveyed their perceptions of factors influencing essential functions and services delivery in selected Western Australian rural communities. The research was exploratory in approach and used a constructivist ontology, interpretive epistemology and a qualitative methodology. A definition of community effectiveness was developed from the findings. Two models of community relationships were presented, depicting the engagement that occurs between providers, customers/consumers and key stakeholders in the delivery of essential functions and services. |
| first_indexed | 2025-11-14T05:49:56Z |
| format | Thesis |
| id | curtin-20.500.11937-1601 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T05:49:56Z |
| publishDate | 2014 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-16012017-02-20T06:37:02Z An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities Ripepi, Giuseppe Mario In this study, customers/consumers, representatives of public sector provider organizations, and elected policy makers conveyed their perceptions of factors influencing essential functions and services delivery in selected Western Australian rural communities. The research was exploratory in approach and used a constructivist ontology, interpretive epistemology and a qualitative methodology. A definition of community effectiveness was developed from the findings. Two models of community relationships were presented, depicting the engagement that occurs between providers, customers/consumers and key stakeholders in the delivery of essential functions and services. 2014 Thesis http://hdl.handle.net/20.500.11937/1601 en Curtin University fulltext |
| spellingShingle | Ripepi, Giuseppe Mario An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title | An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title_full | An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title_fullStr | An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title_full_unstemmed | An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title_short | An examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| title_sort | examination of customer perceptions of effectiveness and standards in essential functions and services delivery in rural communities |
| url | http://hdl.handle.net/20.500.11937/1601 |