Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry
Tourism is an industry highly susceptible to man-made and natural crises. Tourism operators may need to be well prepared to meet a crisis. However, are adequate contingency plans in place? Academic literature is fragmented across at least three major disciplines: strategic management; public relatio...
| Main Authors: | , |
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| Format: | Journal Article |
| Published: |
Deakin University Australia
2006
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| Online Access: | http://hdl.handle.net/20.500.11937/14612 |
| _version_ | 1848748669299326976 |
|---|---|
| author | Kerlin, Karen De Bussy, Nigel |
| author_facet | Kerlin, Karen De Bussy, Nigel |
| author_sort | Kerlin, Karen |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Tourism is an industry highly susceptible to man-made and natural crises. Tourism operators may need to be well prepared to meet a crisis. However, are adequate contingency plans in place? Academic literature is fragmented across at least three major disciplines: strategic management; public relations; and tourism management. This qualitative, grounded theory study of the tourism industry in Western Australia investigates the antecedents of crisis communication preparedness at the individual operator level. The paper raises managerial implications and proposes a model of crisis communication preparedness in the tourism industry. |
| first_indexed | 2025-11-14T07:08:43Z |
| format | Journal Article |
| id | curtin-20.500.11937-14612 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:08:43Z |
| publishDate | 2006 |
| publisher | Deakin University Australia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-146122017-01-30T11:44:50Z Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry Kerlin, Karen De Bussy, Nigel Tourism Strategic Management Crises Public Relations Communication Tourism is an industry highly susceptible to man-made and natural crises. Tourism operators may need to be well prepared to meet a crisis. However, are adequate contingency plans in place? Academic literature is fragmented across at least three major disciplines: strategic management; public relations; and tourism management. This qualitative, grounded theory study of the tourism industry in Western Australia investigates the antecedents of crisis communication preparedness at the individual operator level. The paper raises managerial implications and proposes a model of crisis communication preparedness in the tourism industry. 2006 Journal Article http://hdl.handle.net/20.500.11937/14612 Deakin University Australia fulltext |
| spellingShingle | Tourism Strategic Management Crises Public Relations Communication Kerlin, Karen De Bussy, Nigel Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title | Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title_full | Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title_fullStr | Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title_full_unstemmed | Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title_short | Expecting The Unexpected: Crisis Communication Preparedness In The Tourism Industry |
| title_sort | expecting the unexpected: crisis communication preparedness in the tourism industry |
| topic | Tourism Strategic Management Crises Public Relations Communication |
| url | http://hdl.handle.net/20.500.11937/14612 |