Customer empowerment and relationship outcomes in healthcare consultations
Purpose: Several trends such as improved access to health care information via the internet, the growth of self-help groups and expenditure on alternative medicine signals consumers are taking an active role in their own health management. Chronic illnesses such as diabetes and asthma require a sign...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2006
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| Online Access: | http://hdl.handle.net/20.500.11937/14601 |
| _version_ | 1848748666391625728 |
|---|---|
| author | Ouschan, Robyn Sweeney, Jillian Johnson, L. |
| author_facet | Ouschan, Robyn Sweeney, Jillian Johnson, L. |
| author_sort | Ouschan, Robyn |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Purpose: Several trends such as improved access to health care information via the internet, the growth of self-help groups and expenditure on alternative medicine signals consumers are taking an active role in their own health management. Chronic illnesses such as diabetes and asthma require a significant amount of self-management and thus call for a collaborative patient-physician relationship. This study explores whether empowering patient-physician consultations measured through three patient empowerment dimensions (patient control, patient participation, physician support) enhance patients trust in and commitment to their physician. |
| first_indexed | 2025-11-14T07:08:40Z |
| format | Journal Article |
| id | curtin-20.500.11937-14601 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:08:40Z |
| publishDate | 2006 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-146012017-09-13T16:03:35Z Customer empowerment and relationship outcomes in healthcare consultations Ouschan, Robyn Sweeney, Jillian Johnson, L. Purpose: Several trends such as improved access to health care information via the internet, the growth of self-help groups and expenditure on alternative medicine signals consumers are taking an active role in their own health management. Chronic illnesses such as diabetes and asthma require a significant amount of self-management and thus call for a collaborative patient-physician relationship. This study explores whether empowering patient-physician consultations measured through three patient empowerment dimensions (patient control, patient participation, physician support) enhance patients trust in and commitment to their physician. 2006 Journal Article http://hdl.handle.net/20.500.11937/14601 10.1108/03090560610681014 Emerald Group Publishing Limited restricted |
| spellingShingle | Ouschan, Robyn Sweeney, Jillian Johnson, L. Customer empowerment and relationship outcomes in healthcare consultations |
| title | Customer empowerment and relationship outcomes in healthcare consultations |
| title_full | Customer empowerment and relationship outcomes in healthcare consultations |
| title_fullStr | Customer empowerment and relationship outcomes in healthcare consultations |
| title_full_unstemmed | Customer empowerment and relationship outcomes in healthcare consultations |
| title_short | Customer empowerment and relationship outcomes in healthcare consultations |
| title_sort | customer empowerment and relationship outcomes in healthcare consultations |
| url | http://hdl.handle.net/20.500.11937/14601 |