Re-examining traditional service quality in an e-banking era

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Re-examining traditional service quality in an e-banking era

The paper re-examines the role of traditional service quality in an e-banking environment by providing a review of (a) how traditional service quality perceptions have evolved through the current and continuing stream of change in banking technology and (b) the corresponding changes in the nature of...

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Bibliographic Details
Main Authors:	Wong, David, Rexha, Nexhmi, Phau, Ian
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2008
Subjects:	Interactive Marketing e-Banking Business Banking Financial Services Service Quality Electronic Commerce
Online Access:	http://hdl.handle.net/20.500.11937/11641

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