Re-examining traditional service quality in an e-banking era
The paper re-examines the role of traditional service quality in an e-banking environment by providing a review of (a) how traditional service quality perceptions have evolved through the current and continuing stream of change in banking technology and (b) the corresponding changes in the nature of...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/11641 |