APA (7th ed.) Citation

Ho, A., Sharma, P., & Hosie, P. (2015). Exploring customers’ zone of tolerance for B2B professional service quality. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

Ho, A., Piyush Sharma, and P. Hosie. Exploring Customers’ Zone of Tolerance for B2B Professional Service Quality. Emerald Group Publishing, 2015.

MLA (9th ed.) Citation

Ho, A., et al. Exploring Customers’ Zone of Tolerance for B2B Professional Service Quality. Emerald Group Publishing, 2015.