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Assessing service quality : satisfying the expectations of library customers Peter Hernon + Ellen Altman.
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Hernon, Peter
Published 2010
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Evaluating the impact of your library Sharon Markless and David Streatfield.
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Markless, Sharon
Published 2013
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If you want to evaluate your library ... F. W. Lancaster.
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Lancaster, F. Wilfrid, 1933-2013
Published 1988
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Using the Internet as a reference tool : a how-to-do-it manual for librarians Michael P. Sauers.
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Sauers, Michael P.
Published 2001
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Fountain of knowledge : the story of Pustaka Negeri Sarawak David J. Jones.
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Jones, David J.
Published 1999
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Content evaluation of textual CD-ROM and Web databases Péter Jacsoَ;
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Jasco, Peter
Published 2001
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Performance measurement in library and information services Christine Abbott.
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Abbott, Christine
Published 1994
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How libraries and librarians help : a guide to identifying user-centered outcomes Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.
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Durrance, Joan C.
Published 2005
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Being indispensable : a school librarian's guide to becoming an invaluable leader Ruth Toor and Hilda K. Weisburg.
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Toor, Ruth, 1933-
Published 2011
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