Assessing service quality : satisfying the expectations of library customers

Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen
Published: Chicago: American Library Association, 2010.
Edition:2nd ed.
Subjects:

Badak General Collection

Holdings details from Badak General Collection
Call Number: Z711 H45 2010
Accession Item Category Format Status Notes
1000139962 Open Shelf (30 days) Book Available