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World class applications of Six Sigma : real world examples of success edited by Jiju Anthony, Ricardo Banuelas, Ashok Kumar.
Published 2006
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Total quality service : how organizations use it to create a competitive advantage Stanley A. Brown.
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Brown, Stanley A., 1946-
Published 1992
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World class applications of Six Sigma : real world examples of success edited by Jiju Antony, Ricardo Banuelas, Ashok Kumar.
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Total quality management : text, cases, and reading by Joel E. Ross.
Published 1993
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