Total quality service : how organizations use it to create a competitive advantage Stanley A. Brown.

Total quality service : how organizations use it to create a competitive advantage

Bibliographic Details
Main Author: Brown, Stanley A., 1946-
Published: Scarborough, Ont. : Prentice Hall Canada, 1992.
Subjects:
Service industries -- > Quality control
Total quality management -- > Case studies
Customer services -- > Case studies
Competition -- > Case studies

Badak General Collection

Holdings details from Badak General Collection
Call Number: HF5415 5 B774 1992
Accession Item Category Format Status Notes
1000015436 Open Shelf (30 days) Book Available

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