Human-computer etiquette : cultural expectations and the design implications they place on computers and technology edited by Caroline C. Hayes, Christopher A. Miller.

Human-computer etiquette : cultural expectations and the design implications they place on computers and technology

A collection that explores a wide range of issues pertaining to how computers evoke human social expectations. It illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interf...

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Bibliographic Details
Other Authors: Miller, Christopher Allan, Hayes, Caroline C.
Language:English
Published: Boca Raton, Florida: CRC Press/ An Auerbach Books, c2011.
Series:Supply chain integration modeling, optimization and applications
Subjects:
Etiquette
User interfaces (Computer systems)
Computers -- > Social aspects
Human-computer interaction
Online Access:http://www.loc.gov/catdir/toc/fy11pdf03/2010044376.html
Table of Contents:
  • 1. Etiquette and Multicultural Collisions
  • 2. Introducing Etiquette and Culture into Software
  • 3. Etiquette and Development of Trust
  • 4. Anthropomorphism: Computer Agents that Look or Act Like People
  • 5. Understanding Humans: Physiological and Neurological Indicators
  • 6. The Future: Polite and Rude Computers as Agents of Social Change

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