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1
Perceived quality in urgent transport sector
Subjects: “...urgent transport service...”
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2
Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method
by Bo, Edvardsson
Published 1998
Subjects: “...Complaints,Public transport,Service quality,Sweden...”
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3
Contractual governance for sustainable service
Subjects: “...Performance management,Stakeholder,Public sector,Transport,Service...”
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4
The impact of mandated aging airplane programs on jet transport airplane scheduled structural inspection programs
by Aydin, Akdeniz
Published 2001
Subjects: “...Aircraft industry,Air transport,Service life,Inspection,Safety...”
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5
Steaming ahead with change
by M., Williams
Published 1993
Subjects: “...CUSTOMER SERVICE,Rail transport,SERVICE QUALITY,TQM,UNITED KINGDOM...”
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10
Exploring the Effect of LTL Pricing Discounts in the LTL Versus Multiple‐Stop TL Carrier Selection Decision
by John, Pooley
Published 1993
Subjects: “...Freight forwarding,Delivery,Capacity,Transport services sector>...”
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11
The indirect economic effects of a terrorist attack on transport infrastructure: a proposal for a SAGE
by Mark, Thissen
Published 2004
Subjects: “...Terrorism,Economics,Transport services sector,Modelling...”
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12
Exploring the role of the service environment in forming customer's service experience
Subjects: “...Transport services sector,Sweden,Customer satisfaction...”
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14
Analysis of factory gate pricing in the UK grocery supply chain
Subjects: “...Retail trade,Pricing,United Kingdom,Transport services sector...”
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15
Video‐based methodology: capturing real‐time perceptions of customer processes
by Per, Echeverri
Published 2005
Subjects: “...Customer satisfaction,Services,Customer orientation,Transport services sector,Passenger transport...”
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16
Customer expectations on service guarantees
Subjects: “...Service quality assurance,Service industries,Transport services sector,Customer requirements...”
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17
An Assessment of Air cargo Service Costs and Capacity for Electronic Manufacturers in Scotland
by Mike, Forster, Melvyn, Peters
Published 1994
Subjects: “...Transport services,International trade,Scotland,Distribution management,Electronics industry...”
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18
Private needs, public responses: vulnerable people’s flood-disrupted mobility
Subjects: “...Disasters,Mobility,Well-being,Floods,Transport services,Vulnerable people...”
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19
Factors influencing public transport passengers’ satisfaction: a new model
Subjects: “...Perceived value,Image,Public transport services,Passengers,Satisfaction,Perceived usefulness...”
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