Measuring Service Quality of a Multi-Disciplinary Engineering Course
A non-traditional engineering design course for undergraduates is introduced to simulate multi-disciplinary team setting in actual working environment. In the course, students of various engineering disciplines work in groups of six, to develop conceptual prototypes using fundamental engineering kno...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://eprints.utp.edu.my/2618/ http://eprints.utp.edu.my/2618/1/RCEE2010_SERVQUAL_Paper_ID_64.pdf |